Shipping & Returns

Hey there! Got a question about shipping and returns? Email us at info@nubianjewel.com, or check out our answers to some frequently asked questions below.

Q: When will my order ship?

A: Please allow up to 2 business days for order processing. 

Q: Where are you based?

A: We are based in New York, NY

Q: What is the cost of shipping?

A:

Express Shipping (US)  2-3  business days : $10

Standard Shipping (US) 4-7 business days : $ 4

Free Domestic Shipping for orders of $50 and over. ( US only)

 We're currently shipping to the US only, but if you're overseas stay tuned! We'll be launching international shipping soon.

Q: What if I have issues with tracking, need to edit my shipping address, or anything else?

A:

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. For anything else, please contact us at info@nubianjewel.com and we’d be happy to help.

Return Policy

Q: Can I return or exchange my purchase?

A:

We accept returns on item (s) in new condition ( in original packaging) within 14 days of your purchase date. For any concerns or questions regarding returns, please email orders@nubianjewel.com. Returns may be mailed back to :

Nubian Jewel

11411 Sutphin Blvd #98019

Jamaica, NY 11434